Refund & Cancellation Policy

A refundable deposit may be required to reserve a vehicle. Deposits are refundable in full to the original payment card within seven (7) calendar days of payment provided that:

• the vehicle has not yet been prepared, cleared, or delivered;
• the customer has not signed a bill of sale or financing agreement; and
• the request is submitted in writing to sales@89autocollection.com.

After seven days, deposits remain refundable at the sole discretion of 89 Auto Collection Limited, less any documented preparation, transport, or administrative costs already incurred on the customer's behalf.

Payments for mechanical service, diagnostics, and parts are refundable only where:

• work has not commenced and parts have not been ordered or fitted; or
• the customer is entitled to a remedy under the manufacturer or supplier warranty applicable to the part or service.

Diagnostic fees, road-test fees, and labour already performed are non-refundable.

• Special-order or custom-imported parts once the order is placed with the supplier.
• Vehicles cleared through Customs on the customer's instruction.
• Administrative, documentation, and Customs brokerage fees.
• Third-party charges (insurance premiums, licensing, road tax).

Approved refunds are returned to the original payment method used for the transaction. Refunds to credit or debit cards are typically posted by the issuing bank within 5–10 business days of approval. 89 Auto Collection Limited does not issue cash refunds for online card payments.

Transactions are processed in Trinidad & Tobago Dollars (TTD) by default. Where a transaction was authorised in United States Dollars (USD), the refund is issued in the same currency; any difference caused by exchange-rate movement between the charge and the refund is a matter between the customer and their card issuer.

To cancel a booking, service job, or payment link before the transaction is finalised, contact us as soon as possible using the details below. Cancellations requested before payment settlement can usually be voided at no cost to the customer.

If you believe a charge on your card is incorrect, please contact 89 Auto Collection Limited first so we can investigate and resolve the matter directly — this is almost always the fastest route to a refund. If the matter cannot be resolved, you retain the right to dispute the charge with your card issuer under the applicable card-scheme rules.

All card payments are processed on Scotiabank / Fiserv's secure hosted payment page. 89 Auto Collection Limited does not store full card numbers, expiry dates, or CVV codes. Transactions suspected of fraud may be voided or refunded without notice.

This policy may be updated from time to time. The version in effect at the time of your transaction applies to that transaction.